Support
We're happy to help.
The fastest way to reach us is email. We typically reply within a couple of business days.
Email: support@fydra.app
Frequently asked questions
How do I unlock unlimited items (Fydra Pro)?
On iPhone or iPad, open the “⋯” menu at the top-right of the main screen and choose Upgrade to Fydra Pro. On Mac, use the menu bar Fydra → Upgrade to Fydra Pro…. You can choose a monthly or yearly subscription, or a one-time lifetime purchase.
I already paid. How do I restore my purchase?
Open the upgrade screen (see above) and tap Restore Purchases. Purchases are tied to your Apple Account, so make sure you’re signed in with the same account you bought with. To manage or cancel a subscription, go to App Store → your account → Subscriptions.
Where is my data stored? Is it private?
Everything you save is encrypted on your device with AES-256 before it’s written to disk. Optional sync runs entirely through your own private iCloud. Fydra has no servers and no way to read your data. We collect no analytics and no personal information. See our Privacy Policy.
Does Fydra sync across my devices?
Yes. When you’re signed in to iCloud, your vault syncs privately across your iPhone, iPad, and Mac. Make sure iCloud Drive is enabled and the same Apple Account is used on each device.
I forgot my device passcode or lost my device.
Fydra unlocks with your device biometrics and passcode. Because your data is encrypted with a key that only your devices hold, we cannot recover a vault on your behalf. Keep your devices and Apple Account secure, and rely on iCloud sync so your vault is available on your other devices.
What is the SSH agent (Mac)?
On macOS, Fydra can act as an SSH agent for keys stored in your vault, so Git and SSH can use them after a Touch ID check. The agent is part of Fydra Pro and is a separate, free, notarized download. See the SSH agent page for setup.
How do I delete my data?
Deleting an item moves it to Recently Deleted, where you can restore it or remove it permanently. Uninstalling the app and disabling its iCloud data removes everything. Need help? Email support@fydra.app.